Refund policy
Refund and Replacement Policy
Every order is checked before dispatch, so you receive the piece shown on our website.
Returns are for damage or defects only We do not accept returns or exchanges for change of mind, colour preference, size or personal choice. We do accept a request if the product arrives damaged or defective, or if you receive the wrong product.
To be eligible:
- Report it within 48 hours of delivery.
- Send an unboxing video, recorded from before the parcel is opened, that clearly shows the product and the problem.
- The product must be unused, unwashed and in its original packaging.
Without an unboxing video we cannot process a claim.
How to report WhatsApp +91 95459 31007 or email info@paithanistore.com within 48 hours, with:
- Your order number
- The unboxing video
- A short description of the problem We reply within 24-48 hours and arrange a replacement or a refund.
Not eligible
- Change of mind or dislike of colour, design or fabric
- Requests made more than 48 hours after delivery
- No unboxing video
- Used, washed or altered products
- Custom or stitched items (fall-pico, blouse stitching)
Refunds Approved refunds are processed within 5-7 working days to the original payment method.
Cancellations You can cancel an order before it is dispatched. After dispatch, the damage or defect rules above apply.