Refund policy

# Refund & Replacement Policy – Paithanistore

## Our Commitment to Quality

At Paithanistore, we are deeply committed to delivering **authentic, original, and premium-quality handloom products** directly from the heritage town of Yeola, Maharashtra.

Every order goes through **multiple quality checks and inspections** before dispatch to ensure that you receive exactly what you ordered — in perfect condition.

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## Do You Accept Returns or Exchanges?

We **do not offer returns or exchanges** for reasons such as change of mind, color preference, or personal choice.

However, we fully support our customers in case of **genuine damage or defect issues**.

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## Damage or Defect Policy (Important)

We accept return or replacement requests **only if the product is received in a damaged or defective condition**.

To be eligible:

- The issue must be reported within **48 hours of delivery**
- A **clear unboxing (parcel opening) video is mandatory**
- The product must be **unused, unwashed, and in original packaging**

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## 📹 Unboxing Video Requirement (Mandatory)

To ensure a fair and transparent resolution process, a **parcel opening video is compulsory** for any claim.

Guidelines for valid video proof:
- Record the video from **before opening the parcel**
- Ensure the **entire unboxing process is clearly visible**
- The **product and damage/defect must be clearly shown**

⚠️ Without an unboxing video, we will **not be able to process any claim**.

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## How to Report a Damaged or Defective Product

If you receive a damaged or incorrect product, please contact us within **48 hours**:

**WhatsApp:** +91-9545931007  
**Email:** info@paithanistore.com  

Please include:
1. Order Number  
2. Unboxing Video (mandatory) or clear images  
3. Brief description of the issue  

Our team will review your request within **24–48 hours** and provide a suitable resolution.

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## Non-Returnable Conditions

We do **not accept returns or exchanges** in the following cases:

- Change of mind or dislike (color, design, fabric, etc.)
- Requests made after 48 hours of delivery
- Missing unboxing video or insufficient proof
- Used, washed, or altered products
- Products not in original condition or packaging
- Sale or discounted items (unless damaged)
- Custom-made or personalized products

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## Refund Process

Once your request is approved:

- Refunds are processed within **5–7 working days**
- For **prepaid orders**, the amount will be credited to the original payment method
- For **Cash on Delivery (COD)** orders, refunds will be processed via **bank transfer**

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## Why Shop with Paithanistore?

- ✔ Authentic Paithani products from Yeola  
- ✔ Strict quality checks before dispatch  
- ✔ Trusted by thousands of customers  
- ✔ Premium handcrafted ethnic wear  
- ✔ Secure shipping across India and worldwide  

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## Frequently Asked Questions (FAQs)

### Do you accept returns for size or color issues?
No, we do not accept returns for personal preferences like size, color, or design.

### Is an unboxing video compulsory?
Yes, it is mandatory for any damage or defect claim.

### What if I don’t have an unboxing video?
Unfortunately, we will not be able to process any claim without proper video proof.

### How long does it take to process a refund?
Refunds are processed within 5–7 working days after approval.

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## Contact Us

📞 WhatsApp: +91-9545931007  
📧 Email: info@paithanistore.com  
🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM (IST)

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## Celebrate Tradition with Paithanistore

Experience the elegance of **authentic Paithani craftsmanship**, directly from the looms of Yeola. Each product reflects rich heritage, cultural pride, and timeless beauty.

## Policy Updates & Changes

Paithanistore reserves the right to update, modify, or change any of its policies at any time. This includes, but is not limited to:

- Refund & Replacement Policy  
- Shipping Policy  
- Privacy Policy  
- Terms & Conditions  
- Any other store-related policies  

Any changes will be effective immediately upon being updated on this website.

We encourage customers to review our policies periodically to stay informed of any updates. Continued use of our website and services after any changes constitutes acceptance of those changes.

In certain cases, we may notify customers of major updates via our website or other communication channels, but we are not obligated to provide prior individual notice.

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