Terms and Conditions

Welcome to Paithanistore.com! These Terms and Conditions explain the rules for using our website and buying our products. By visiting our site or making a purchase, you agree to follow these rules.

1. Important Words We Use

• We, us, or our means Paithanistore.com.
• You or your means the person using our website or buying our products.
• Products are the Paithani sarees and accessories we sell.
• Order is when you ask to buy something from us.
• Customization means special changes to a product, like extra work or alterations.

2. Agreeing to These Terms

By using our website, you agree to these Terms and our other policies, like the Cancellation & Refund Policy and Shipping Policy. We might change these Terms sometimes. If we do, we’ll post the new version on our website. If you keep using the site after that, it means you agree to the changes.

3. Your Account

• You must be at least 18 years old to use our website or buy our products.
• If you create an account, keep your password safe. You’re responsible for what happens with your account.
• Give us accurate information when you sign up and keep it updated.

4. Our Products and Your Orders

• We try to show our products accurately, but colors or designs might look a little different due to your screen or lighting.
• Products may not always be available. We can stop selling any product without telling you first.
• When you place an order, it’s a request to buy. We can choose to accept or reject it.
• Once you place an order, you can only change or cancel it if you follow our cancellation rules. Orders with custom changes can’t be changed or canceled once we start working on them.

5. Prices and Payments

• Prices are in Indian Rupees (INR) and can change without notice. Taxes are included unless we say otherwise.
• You can pay with credit/debit cards, net banking, UPI, or other methods shown on our site.
• Payments are safe. We don’t keep your payment details.
• You must pay any taxes that apply to your purchase.

6. Shipping and Delivery

• We ship across India. Orders usually arrive in 3-5 business days after we confirm your order. You’ll get tracking details when we send your order.
• Sometimes, deliveries might be late because of the courier or other reasons. We’re not responsible for those delays.
• International Shipping is available please check Shipping Policy for more
• You own the product once it’s delivered to you. If it gets lost or damaged after delivery, it’s your responsibility.

7. Cancellations, Returns, and Refunds

How to Cancel an Order:

• You can cancel your order within 12 hours of placing it.
• But if your order has custom changes, like extra work, you can’t cancel it once we start working on it.
• To cancel, contact our Customer Support with your order details.

When You Can Return a Product:

• You can return a product only if it’s damaged, defective, or not what you ordered.
• You can’t return products with custom changes or if the color is just a little different because of your screen.

What You Need to Do for a Return:

• The product must be unused and in its original condition with all tags and packaging.
• You must send us a video of you opening the package to show any problems.

How to Return a Product:

1. Contact our Customer Support within 48 hours of getting your order.
2. Send us the video, your order number, and photos of the problem.
3. If we approve, send the product back to us. You’ll need to pay for the return shipping.
4. We’ll take ₹100-₹200 from your refund for handling, depending on where you live.

Refunds:

• If we approve a refund, we’ll send it to your original payment method within 7-10 business days after we get the product back.
• Shipping costs and handling fees will be taken out of your refund.

8. Our Rights to the Website

• We own all the pictures, words, and designs on our website. You can’t use them without asking us first, except for your own personal use.

9. Our Responsibility

• We try to make sure our website and products are good, but we can’t promise everything will be perfect. If something goes wrong, we’re not responsible for certain types of problems, like indirect damages.

10. Laws and Solving Problems

• These Terms follow the laws of India.
• If there’s a problem, we’ll try to solve it together.

11. Changes to These Terms

We can change these Terms anytime. If we do, we’ll put the new version on our website. If you keep using the site, it means you agree to the changes.

12. How to Contact Us

If you have questions about these Terms or anything else, please contact us:

• Email: info@paithanistore.com
• Phone: +91-9545931007

By using Paithanistore.com, you agree to these Terms and Conditions.